Shipping policy

Last updated: June 2026

This Shipping Policy applies to all orders placed on cheoni.com.

Processing Time

Orders are processed within 1–3 business days of purchase. Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Where We Ship From

All orders are fulfilled from our warehouse at 2103 South Kings Avenue, Springfield, Missouri 65807, United States. We ship worldwide from this single location.

Shipping Restrictions

We're unable to ship to destinations subject to comprehensive U.S. trade sanctions or embargoes administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We're also unable to deliver to P.O. Boxes, APO/FPO/DPO military addresses, or freight-forwarder addresses, as these are incompatible with the tracked, insured delivery used for every order. We reserve the right to decline or cancel an order if the shipping address cannot be verified or falls outside a serviceable delivery area.

Currency & Taxes

Prices are shown in your local currency automatically, based on your country/region, with the U.S. dollar (USD) as our base currency; you can change your currency anytime using the country/region selector on our site. All displayed prices are tax-included — there's no separate sales tax added at checkout. For international orders, your local customs authority may still apply import duties or fees on arrival; these are separate from our pricing and are the customer's responsibility to pay upon delivery.

Order Cut-off Time

Orders placed before 2:00 PM (Central Time) on a business day begin processing that same day. Orders placed after 2:00 PM, or on a weekend or public holiday, are processed the next business day.

Shipping Costs

Standard shipping is free on every order, with no minimum purchase required. A faster, insured expedited option is available at checkout in most regions for an additional fee:

Carriers

Domestic U.S. orders are shipped via USPS. For orders to the United Kingdom, France, Germany, Austria, Canada, and Australia, we use the named carriers below. For all other international destinations, your order is handed to an international mail consolidator once it leaves our Missouri warehouse; the consolidator transfers the package to the postal service of the destination country, which completes final-mile delivery to your address. This is standard practice for international parcel delivery and every shipment includes tracking from origin to final delivery.

Estimated Delivery Times

Total delivery time includes both processing and transit. Delivery estimates may vary due to customs processing, carrier delays, weather, or peak-season demand — these factors are outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking details. You can also track your order anytime via our Track Your Order page, powered by Track123. Tracking updates may take up to 48 hours to appear after your label is created.

Address Accuracy

You're responsible for providing an accurate, complete shipping address at checkout. We're not responsible for delays, misdelivery, or lost packages caused by incorrect or incomplete address information. Additional shipping fees may apply if reshipment is required due to an address error.

Lost or Delayed Packages

If your tracking shows no updates, or your package is marked delivered but you haven't received it, contact us at support@cheoni.com and we'll open an investigation with the carrier.

Order Changes

Orders can be cancelled or modified as long as they haven't yet been processed or shipped — contact us as soon as possible. See our Order Cancellation Policy for details.