Privacy policy

Last updated: June 2026

This Privacy Policy explains how Cheoni (cheoni.com), operated by SS Digital Ventures LLC, collects, uses, discloses, and protects the personal information of visitors and customers who interact with our site and purchase our skincare products.

1. Information We Collect

Information you provide directly

• Contact details: name, billing and shipping address, email, phone number
• Order information: products purchased, payment confirmation (processed by our payment providers — we do not store full card numbers), order history
• Account information: login credentials, saved addresses, order preferences, if you create an account
• Communications: messages you send our support team, product reviews, before/after photos submitted as part of a refund request

Information collected automatically

• Device and browser information (type, operating system, screen size)
• IP address and approximate location
• Pages viewed, time on site, referral source, and other usage data
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from third parties

• Payment processors (for payment confirmation, not full card data)
• Shipping and tracking providers, including Track123
• Shopify, our e-commerce platform provider
• Advertising and analytics partners (e.g. Meta, Google) used to measure and improve our marketing

2. How We Use Your Information

• Processing and fulfilling orders, including shipping and delivery tracking
• Handling returns, refunds, and the 60-Day Risk-Free Trial process
• Responding to customer service inquiries
• Sending order confirmations, shipping updates, and (where you've opted in) marketing communications
• Improving our website, products, and customer experience
• Detecting and preventing fraud or unauthorized use of our site
• Complying with legal obligations

3. How We Share Information

We do not sell your personal information for money. We share information only where necessary, with:

• Payment processors and fraud-prevention services, to complete transactions safely
• Shipping carriers and Track123, to deliver orders and provide tracking
• Shopify, as the platform that powers our store
• Marketing and analytics providers, to measure ad performance (see our Do Not Sell or Share My Personal Information page for opt-out details)
• Law enforcement or regulators, where required by law

4. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order history for accounting and warranty purposes, and to comply with our legal obligations.

5. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Opt out of the sale or sharing of personal information for targeted advertising, or of "profiling" in furtherance of certain decisions
• Appeal a denied privacy request

To exercise any of these rights, contact us at support@cheoni.com. We may need to verify your identity before completing your request. If your request is denied, you may appeal by replying to our denial email.

California, Colorado, Connecticut, Virginia & Utah Residents

If you're a resident of California, Colorado, Connecticut, Virginia, Utah, or another U.S. state with a comprehensive privacy law, the rights above apply to you under that state's law (for example, the CCPA/CPRA in California, the CPA in Colorado, the CTDPA in Connecticut, the VCDPA in Virginia, and the UCPA in Utah). See our Do Not Sell or Share My Personal Information page for details specific to the sale/sharing of information and how we handle Global Privacy Control (GPC) signals.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in any email we send, or by contacting support@cheoni.com. You'll continue to receive transactional emails related to your orders even after opting out of marketing.

6. International Visitors

Cheoni ships worldwide and our site may be accessed from outside the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

7. Children's Privacy

Our products and services are not directed at children, and we do not knowingly collect personal information from anyone under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If we learn we've collected information from a child under 13, we will delete it promptly.

8. Security & Breach Notification

We use SSL encryption and work with PCI-compliant payment processors to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to safeguard your data. In the event of a data breach affecting your personal information, we will notify you and any required regulators in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting to this page.

10. Contact Us